Cancellation & Refund Policy

Last updated: 21 July 2026 · Draft for review

The short version: every new purchase comes with a 14-day cooling-off period. After that: monthly plans cancel anytime (access to end of month), quarterly plans cancel before renewal, and yearly plans are paid up front and non-refundable - you keep access for the full year. Cancelling never costs a fee.

1. Who this covers

This policy applies to paid memberships of Certified Crypto (CC Core, CC Pro and CC Pro Alpha) purchased through our store on Whop. Memberships are sold by Crypto Consultancy Glasgow Limited, trading as Certified Crypto and Crypto Glasgow ("we", "us"). It doesn't affect your statutory rights as a UK consumer, which always apply.

2. Your 14-day cooling-off period

Under the Consumer Contracts Regulations 2013, you have the right to cancel a new membership purchase within 14 days of buying, for any reason.

Because your access starts immediately when you join (and you agree to that at checkout), if you cancel within the 14 days we may deduct a proportionate amount for the time you've already had access, and refund the rest.

To cancel within the cooling-off period, email hello@ccgla.co.uk from the email linked to your Whop account, or cancel through your Whop account and let us know you're exercising your cooling-off right. A clear statement that you want to cancel is enough.

The cooling-off period applies to new purchases and to changes of tier or billing term. It doesn't restart on each automatic renewal of an existing plan.

3. After the cooling-off period

Monthly plans. Cancel anytime from your Whop account. Your membership runs to the end of the billing month you've paid for, then stops. We don't refund part-months.

Quarterly plans. Your plan renews every 3 months. Cancel before your renewal date and you keep access until the end of the quarter you've paid for. We don't refund part-quarters.

Yearly plans. Yearly memberships are paid up front and, after the 14-day cooling-off period, are non-refundable. You keep full access for the year you've paid for. If you switch off renewal, your membership simply ends at the end of the year.

4. How refunds are paid

Any refund due is made to your original payment method through Whop, within 14 days of us accepting your cancellation.

5. If something's gone wrong

If the service hasn't been provided as described, your rights under the Consumer Rights Act 2015 apply on top of this policy. Tell us at hello@ccgla.co.uk and we'll sort it properly.

6. Removal for breaking community rules

If we end your membership because you've seriously or repeatedly broken our terms or community rules, we don't refund the remainder of the current billing period.

7. Contact

Crypto Consultancy Glasgow Limited, 128 City Road, London, EC1V 2NX · hello@ccgla.co.uk